The company Aramex announces new job opportunities / The company Aramex announces the opening of applications for many jobs in various specializations in Kuwait on today’s date. These opportunities are available to all nationalities. Learn about available jobs and how to apply through the following advertisement.
Jobs available in the company Aramex and details:
CMT Executive
About this job
Job description:
Purpose:
Ensure excellent customer service is provided to customers in a timely manner by adhering to set policies and standards to achieve highest satisfaction levels.
Key Responsibilities:
1. Customer
a. Macro
Provide excellent customer service for customers in line with Aramex standards
b. Micro
Handle all GCS team’s cases, follow up and close all requests On Time
Respond promptly to customer inquiries, solve their problems and escalate when necessary
Following up on the customer cases and constantly updating them
Ensure following up with operations for any special customer needs or to resolve any problematic issues.
Ensure building a strong relationship with the customer
Following up on solving problematic issues for blocked accounts
Ensure privacy and confidentiality of customer data in line with the company data security policies
Reporting any information that might impact company image, brand or functioning
2. People
a. Macro
Collaborate with the team to achieve its objectives
b. Micro
Facilitate the flow of information horizontally and vertically
3. Operations
a. Macro
Manage and meet customers’ expectations and needs
b. Micro
Respond to customer enquiries and provide full information, accurate updates and recommendations on time
Close pending cases in a timely manner
Handle SRNs and follow up on shipment collections.
Support in solving bad address cases when and where needed
Assist the CMT Sales members by providing offers and rates to customers when needed
Follow up on problematic customers cases (delayed/ Misrouted shipments) and make sure they are resolved properly
Promote usage of e-tools and encourage customers to use them
Updating CMT Sales and Leader on customer issues, challenges and opportunities regularly
Ensure the integrity and accuracy of data updated in the CRM system
Adhere to company HSSE, compliance and sustainability corporate policies and standards
4. Financial Results
a. Macro
Implement high customer service standards level to ensure customers’ retention and continued business
b. Micro
Regularly provide the customer with a professional service to promote the company brand and image as well as retain customers
How to apply for jobs
To apply for the mentioned positions. You can follow these steps:
2. Click on the job title to view details.
Source and additional details:
1. Job source: The company’s official website
2. Publication date: 9-10-2023
3. Required nationalities: All nationalities
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