Company Foodics announces new job opportunities in Kuwait تعلن شركة فودكس عن فرص عمل جديدة في الكويت

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are looking to hire a Customer Success Specialist in Kuwait to help provide our clients with the smoothest experience!

This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&B outlets all over Kuwait.

What Will You Do❓

Responsible for the smooth on boarding of the client, on boarding ‘is making sure customer went live successfully with Foodics’

Educate the client on Foodics activities and initiatives and how to utilize it the best way based on certain processes and SLA’s

Acting as the client advocate and consultant during the customer journey, to be the voice of the customer

Make sure agreed ‘quarterly’ activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer life time value with Foodics

Escalate to direct manager & related units any issues that might be alarming or require upper management interference

Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope

Make sure that customer details & contacts data is always up to date on our CRM

Report potential churn cases in details to management in order to align IT, Finance & sales as well and seek remedies to avoid and eliminate churn

Take thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects)

Share business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT

Constantly increase and update your knowledge with Foodics product, review and test updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list

Handle up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations

What Are We Looking For❓

Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science

Knowledge in Cloud POS / ERP systems preferable

Should have excellent communication skills (English is a Must)

Multi-tasking capabilities

Ability & desire to work in a fast paced, fun & demanding environment

Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously